Your order will typically ship out within 5 business days from our office in Tokyo, JAPAN. We do not ship on most major holidays, please keep that in mind when placing your order.
All orders that contain a pre-order item will ship when the pre-order is ready to ship.
We accept returns on any faulty, damaged items or if the wrong item has been sent.
Please contact us within the 7-day time period from date of receipt on items. Please reference your order number when requesting a return authorization. We reserve the right not to accept for refund any product returned.
Additional exceptions to the return policy:
You are responsible for all return shipping and handling costs. Original shipping costs are not refundable.
Returned items must be unused. Only unopened and sealed CDs, and vinyl albums may be returned.
Refunds are not offered for minor cosmetic damage on record packaging, such as bent corners and cracked CD covers.
Certain sale and discount items are non-returnable.